Processing incident reports involving integrated care

The Health and Youth Care Inspectorate receives approximately 10,000 reports of incidents in healthcare each year. These reports come from citizens, care providers, manufacturers and other agencies.

Most reports concern incidents that happen when one single care provider is responsible. However,  the report can also regard incidents during collaboration between several care providers involved in a client’s network. We call this ‘network incident reports’. The care providers involved are then jointly responsible for investigating the causes of these incidents. They are also jointly responsible for providing a research report to the Inspectorate.

‘Network incident reports’ project

In autumn 2017, we launched the ‘Network reports’ project. In a separate team, we deal with a maximum of 10 network incident reports on adult clients living at home. The purpose of this project is to improve the handling of network incident reports. We will use the results to further develop its own supervision.