The Dutch Health and Youth Care Inspectorate monitors the quality of youth care. She wants her effort to have an effect in society and considers it her job to provide reliable information about the quality of youth care.

What does the Inspectorate want?

By means of research the Inspectorate wants to contribute to:

  • improving the results in the youth care sector
  • strengthening the position of youths and their parents or care takers

Ultimately the Inspectorate strives to encourage youth care institutions to keep looking for ways to improve the care given to youths and their parents or care takers

By means of research the Inspectorate wants to contribute to:

  • improving the results in the youth care sector
  • strengthening the position of youths and their parents or care takers

Ultimately the Inspectorate strives to encourage youth care institutions to keep looking for ways to improve the care given to youths and their parents or care takers.

Where does the Inspectorate monitor?

The Dutch Health and Youth Care Inspectorate monitors the activities of the following organisations:

  • the youth care offices
  • the institutions that provide youth care
  • the Child Welfare Council
  • the judicial youth detention centres
  • the organisations for adoption of children from other countries
  • the shelter and guardianship of underage asylum seekers who have no parents or care takers in The Netherlands

Primarily, the inspectors visit institutions that care for youths who are in need of a lot of guidance and who are extremely dependent upon care.

How does the Inspectorate operate?

The Dutch Health and Youth Care Inspectorate establishes whether the care provided meets the legal requirements. Furthermore the Inspectorate evaluates whether the policy for youth care is implemented effectively in the daily routine. The Inspectorate works for two ministers, and for all provinces and metropolitan areas. Whenever possible, the Inspectorate’s reports are public, and they contain practical suggestions for improvement. When considered necessary, the Inspectorate performs a follow-up visit to ascertain that the improvements have been implemented successfully.

Each year, the Inspectorate chooses a number of special interest themes, such as care provision plans or results realized in the youth care sector. In light of the special themes inspectors visit institutions and talk to care providers, youths and their parents or care takers. Can youths sufficiently participate in the discussion concerning their guidance and care provision? Is the complaint procedure sufficiently effective? How and how well do various institutions work together?

The Inspectorate also acts when an institution reports a situation where something seriously went wrong in the care process or when repeatedly negative reports are received concerning a specific organization.

Does the Inspectorate handle complaints?

The Health and Youth Care Inspectorate does not handle complaints itself. If someone is not satisfied with the care provided, this person should first and foremost discuss the issue with the care provider. If this does not resolve the problem, a complaint can be submitted to the institution in question. Every institution for youth care has an independent complaint committee which looks into the objections raised.

P.O. box 483
3500 AL Utrecht,
The Netherlands