We handle your sensitive data confidentially. Therefore, we share personal data, reports, files and other sensitive information in a secure manner. This is necessary because regular email or mail and fax are vulnerable to misuse. For secure email traffic we use the secure email solution ZIVVER.
How does ZIVVER work?
When someone sends an email via ZIVVER, the system encrypts the message. The message and all attachments are stored on a secure server. The intended recipient receives a notification that an email has been received. He can then retrieve that email from the ZIVVER server but must identify himself with a code. This means that no one other than the sender and the intended recipient has access to the message. Neither do hackers.
How do you open a message sent via ZIVVER?
Have you received an email from us via ZIVVER? Click on the blue link with the text ‘Click for message’ in the notification. You will then be automatically redirected to the secure environment of ZIVVER. Here you must enter an access code or SMS code. See the text below for further explanation.
Open message with an access code
You have received a secure message. We want to make sure that only you can read the message. Therefore, our employee has provided you with an access code by post, by phone or in person. Click ‘Click for message’ and enter this access code. Now you can read the message. Have you not received an access code? Click the link ‘I don't know my access code’ in the message or contact the sender.
Open message with SMS code
You have received a message that is protected by a SMS code. We want to make sure that only you can read it. Click ‘Click for message’ and then click ‘Get the code’. Then enter the code you receive on your phone. Now you can read the message. You did not receive a text message with a code? Please contact the sender of the message.
Would you like to respond to an email message received via ZIVVER?
You can read the message sent via ZIVVER on a secure web page. If you want to respond to the message securely, you can do so on that web page. Click the ‘Reply’ button. You can then type your response directly in the reply field. You can also add an attachment with the paperclip button. You send the response by clicking the send button. When the recipient responds, you will receive another notification by email.
Please report changes to your email address and mobile phone number to us
It is important that you report changes to your email address or mobile phone number to us immediately. In this way we can continue to email with you securely. You can use our contact form or call us at: +31 88 120 50 00 .
Questions?
Do you have questions about a received email message? Unable to open the message you received? Please contact the sender of the message by telephone. If you do not have a telephone number for this person, please call our general inquiry number (+31 88 120 50 00 ). One of our employees will then connect you.
Do you have questions about ZIVVER? Please contact ZIVVER at: support@zivver.com. Want to know more? Visit our website www.zivver.eu.